We live up a big hill. The removalists almost cried when they saw it the day we moved in.
Since then we haven’t had much delivered up to the house, but recently we ordered a new fridge-freezer from Harvey Norman. (There is a story behind the purchase of this fridge freezer. It appears that people who go fishing need to store weird stuff in their freezers. You can read about it here.)
This is a story of great customer service. It is not a sponsored post, but I complain enough about bad service that I reckon I should tell the good stories too, when they happen. I like to give credit where it is due.
The fridge freezer and the hill
We did forewarn Harvey Norman about our hill. Mr CD told them to make sure they had 2 or 3 strong people with them when they delivered.
On the day, 2 blokes arrived. They didn’t bat an eyelid at the steep, winding path up to the front door. They did a reckie first, loaded the fridge freezer onto a trolley, then got stuck into the task.
They did a few metres, and decided to ditch the trolley.
They then carried, yes carried, the fridge up the hill between them. Step by step it came up. It took them ages. The guy behind the fridge couldn’t see where he was going because of the incline, so the poor bloke at the front, who was under the fridge, had to verbally guide him up each step and around each corner. Mr CD did offer to help but they declined.
To add insult to injury, they then had to get the fridge up more steps into the house through a very narrow doorway.
Delivery up a hill with a smile
We were very grateful that Harvey Norman delivered straight into our kitchen. I commend them for great Aussie service. Our new fridge was here within 48 hours of ordering and was delivered to a tricky location without a hitch. Their delivery guys did the whole thing on a hot day with exceedingly good grace and humour. They went the extra mile for us and it was greatly appreciated.
Doesn’t great service just make life easier?
The reason we appreciate it so much is because not all retailers will deliver up our steep path to the front door. It’s nothing personal, it’s just their company policy. That’s fine, but it often limits where we can buy things. It’s always the first thing we have to check.
So thanks, Harvey Norman, for making our day a little bit easier.
Have you ever received outstanding service from a retailer? Did it give you renewed faith in retailers?